Orders, Cancellations, Refunds

Business Policy


Pricing is determined by the time, materials, creative detail, labor, additional packaging, and/or delivery fees. A minimum of $75.00 is required on custom orders. Because Sweetpops4u and Signature Sweets by Laura is a small business, we also have limited availability. Every order receives special attention and is done in a timely manner. Please book mindfully.


Payment is due upon placing your order unless specified otherwise.  Orders less than 2 weeks in advance must be paid for in full at the time of the request and may be subject to a Rush Fee. Any orders of 2 weeks or more, require a non-refundable retainer of 50% of the total with any remaining balance due no less than 1 week before pickup/delivery.


A retainer is made to ensure the required supplies for orders are secured and are non-refundable. The retainer also covers design research and time spent on quoting your order. This way, every order is guaranteed the proper amount of attention required, due to the hand-crafted nature of Sweetpops4u and Signature Sweets by Laura. For these reasons, we are unable to refund retainers at any time. Thank you for understanding!


Orders must be canceled no less than 7 days prior to scheduled pickup/delivery time to be eligible for a refund minus the retainer fee. Order cancellations less than 7 days prior to pickup/delivery will not receive a refund. If you have ordered custom accessories for your order (i.e.- custom display stands, custom tags, etc.) the cost of these items will not be refunded if your order is canceled less than 7 days prior to the pickup/delivery date. Disclaimer: Order volume may affect cancellations and they cannot always be guaranteed, especially depending on the personalized nature of the order. While we understand that things happen, we cannot guarantee a refund due to labor and product costs once the order has been started/completed.

*REPEAT CANCELLED INVOICES OR UNBOOKED QUOTES WILL RESULT IN REFUSAL OF SERVICES TO THE CLIENT.  Courses of action for other circumstances may be considered on a case by case basis.


Attention to detail is important throughout the baking and design process. We take pride in making sure that what you receive is a finished product, having properly been made, stored, packaged, and transported to you. Please note that Sweetpops4u and Signature Sweets by Laura is NOT LIABLE for any damages or occurrences after pick up or delivery. Once the order has been picked up or delivered to the destination, it is considered “Accepted” by the receiving party. Keep in mind that variety in temperatures, humidity, or light may impact the flavor, texture, or overall quality of the design to some degree due to the ingredients used. Please understand that at times this may be out of our control. Storage instructions are given at the time in which the client receives their order.